Privacy Policy
Introduction
Inochroma operates this store and website, including all related content, tools, products, and services (the “Services”). We use Shopify to power the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase, or otherwise interact with us.
If there is a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy governs how we collect, process, and disclose your personal information.
By using the Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect or process the following categories of personal information (depending on how you interact with the Services, your location, and applicable laws):
- Contact details: name, billing/shipping address, phone number, and email.
- Financial information: payment card details, account numbers, payment confirmation, and transaction data.
- Account information: username, password, security questions, preferences, and settings.
- Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
- Communications: information you provide when contacting customer support.
- Device information: browser, network, IP address, and device identifiers.
- Usage information: details of how and when you use or navigate the Services.
Sources of Personal Information
We collect personal information from:
- Direct interactions: creating an account, visiting the site, or contacting us.
- Automatic collection: cookies and similar technologies used when browsing.
- Service providers: companies we hire for IT, payment, or analytics support.
- Partners of third parties: where legally permitted.
How We Use Personal Information
We may use your information for the following purposes:
Provide and Improve Services
To process orders, manage accounts, handle shipping/returns, remember preferences, and recommend products.
Marketing and Advertising
To send promotional messages (email, SMS, or mail) and show ads on our Services or third-party websites.
Security and Fraud Prevention
To verify accounts, process secure payments, detect and prevent fraudulent or illegal activity, and protect public safety.
Communication
To provide customer support, respond to your inquiries, and maintain our business relationship.
Legal Compliance
To follow applicable laws, respond to valid legal requests, and enforce our terms or policies.
How We Share Personal Information
We may disclose your information in these situations:
- With Shopify and third-party vendors for hosting, payments, analytics, fulfillment, and shipping.
- With business and marketing partners for advertising (subject to your rights under applicable law).
- With affiliates or within our corporate group.
- When legally required (subpoenas, investigations, litigation).
- In connection with a business transaction such as a merger or bankruptcy.
- When you consent or request disclosure (e.g., shipping providers, social logins).
Our Relationship with Shopify
The Services are hosted on Shopify. Shopify collects and processes your personal information to provide, improve, and protect the Services. Shopify may also use your interactions across different merchants to support enhanced features.
To learn more about Shopify’s practices, see the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may link to websites or platforms operated by others. These sites have their own privacy and security policies. We are not responsible for their practices.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has shared data with us, please contact us so we can delete it.
Security and Retention
We use security measures to protect your personal information, but no system is 100% secure. Please avoid sending sensitive information through unsecure channels.
We retain personal information only as long as needed to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights
Depending on where you live, you may have rights such as:
- Access/Know: request access to the personal information we hold.
- Delete: request deletion of your data.
- Correct: request correction of inaccurate data.
- Portability: request a copy of your data or transfer to a third party.
- Opt-out: opt out of sales, sharing, or targeted advertising (as defined by law).
- Manage communications: unsubscribe from promotional emails at any time.
If you live in the UK or EEA, you may also:
- Object to or restrict processing.
- Withdraw consent (without affecting prior lawful use).
To exercise these rights, contact us or use the tools provided in the Services.
Complaints
If you have concerns, please contact us. Depending on your location, you may also file a complaint with your local data protection authority.
International Transfers
Your personal information may be stored or processed outside your country. For transfers from the UK/EEA, we rely on recognized legal mechanisms such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will appear on our website with a revised “Last Updated” date.
Contact Us
For questions, rights requests, or complaints, contact us at:
Email: info.inonex@inochroma.ca
Address: 120 West Beaver Creek Road, Richmond Hill, ON, L4B 1L2, Canada
