Return Policy

Return Policy

At Inochroma, we want you to shop with confidence. This Return Policy explains how returns, cancellations, exchanges, and refunds work for products purchased through our website.

30-Day Return Window

We accept return requests within 30 days after the delivery of the last item in your order.

To be eligible for a return:

  • The item must be in the same condition as received.
  • The item must be unused and unworn.
  • Original packaging must be included.
  • Proof of purchase or order confirmation is required.

To start a return, please contact us at:

info.inonex@inochroma.ca

Please do not send products back without first contacting us. Unauthorized returns may not be accepted.

Order Cancellations

Orders may be cancelled at any time before they are fulfilled.

Once an order has been fulfilled or shipped, it can no longer be cancelled and must follow the return process outlined in this policy.

To request a cancellation, please contact:

info.inonex@inochroma.ca

How to Start a Return

  1. Contact our support team.
  2. Receive return instructions.
  3. Ship the item back using the provided instructions.

Once your return is received and inspected, we will notify you whether the return has been approved.

return process

Damaged, Incorrect, or Defective Items

Please inspect your order upon arrival.

If you receive:

  • A damaged item
  • A defective item
  • The wrong item

Contact us as soon as possible at:

info.inonex@inochroma.ca

We will evaluate the issue and work with you to provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Products that have been opened, used, or altered
  • Clearance or final-sale items (where indicated at the time of purchase)

If you are unsure whether your item qualifies for return, please contact us before initiating a return.

Exchanges

The fastest way to receive a different item is:

  1. Return the original item.
  2. Wait for the return to be approved.
  3. Place a new order for the desired item.

European Union Customers

For orders shipped to countries within the European Union, customers may exercise their right of withdrawal within 14 days of delivery, as required by applicable EU consumer protection laws.

This statutory right applies in addition to our standard 30-day return policy.

Items must still be returned in acceptable condition and may be subject to legal exceptions permitted under EU law.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved:

  • Refunds are issued to the original payment method.
  • Refund processing typically takes 5–10 business days.
  • Banks and credit card providers may require additional processing time.

If more than 15 business days have passed since approval and you have not received your refund, please contact:

info.inonex@inochroma.ca

Return Shipping

Unless the return is due to our error (damaged, defective, or incorrect item), customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

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